Shipping & Returns
Shipping Policy
Gleam currently ships to the 48 contiguous US states (excluding Hawaii and Alaska). Most orders arrive within 3–7 business days.
Shipping is free on subscription orders or one-time purchases over $60. Otherwise, a flat shipping fee of $8 applies.
Return Policy
We offer a 60-day money-back guarantee, which means you have 60 days from your order date to initiate a return if you’re not completely satisfied with your purchase.
To start a return, please use our return form. You may also contact us via our contact form or email hi@mygleam.com.
To qualify for a refund:
- The product must be returned in its original packaging
- Empty packages cannot be accepted
Once your return is approved and received, we’ll issue a refund to your original payment method. Please note it may take additional time for your bank or credit card provider to process the refund.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away via our contact form or email hi@mygleam.com.
Include a brief description and photo(s) of the issue so we can arrange a replacement or refund as quickly as possible.
Lost Shipments
If your tracking information shows your package is lost or undelivered, contact us through our contact form or at hi@mygleam.com.
We’ll investigate and assist with a replacement as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please initiate a return and place a new order once your return is approved.