Terms & Conditions

OVERVIEW

Welcome to Gleam! The term “Gleam,” “we,” “us,” and “our” refers to Gleam Longevity Labs, Inc. (doing business as “Gleam”). We operate this store and website at www.mygleam.com (the “Services”), including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience. Gleam is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (the “Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about warranty disclaimers, limitations of liability, and your legal rights.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or Privacy Policy, you should not use or access our Services.

1. ACCESS AND ACCOUNT

  • Eligibility: You represent that you are at least the age of majority in your jurisdiction, and you have consented to any minor dependents using the Services on your devices.
  • Account Information: To use the Services, you may be asked to provide information such as email, billing, payment, and shipping details. You represent that all information you provide is accurate, current, complete, and that you have rights to provide it.
  • Account Security: You are solely responsible for maintaining the confidentiality of your account credentials and for all account activity. You may not transfer or assign your account without our prior written consent.

2. OUR PRODUCTS

  • Accurate Representation: We strive to represent our products accurately online, but colors and appearance may vary depending on your device and settings.
  • No Warranty of Expectations: We do not warrant that product appearance or quality will meet your expectations or match online depictions.
  • Product Changes: Descriptions, specifications, pricing, and availability are subject to change without notice. We may discontinue products or limit quantities at our discretion.

3. ORDERS

  • Offer and Acceptance: When you place an order, you offer to purchase. We reserve the right to accept or decline orders at our discretion. Orders are not accepted until we confirm acceptance and process payment.
  • Cancellation: Please review orders carefully; we cannot guarantee cancellations after acceptance.
  • Notification: If we cancel, change, or decline an order, we will attempt to notify you using the contact details provided.
  • Returns: Purchases are subject to our Refund Policy [LINK].
  • Personal Use: You represent that purchases are for personal or household use only, not for resale or export.

4. PRICING, PAYMENT, AND BILLING

  • Pricing: Prices, discounts, and promotions may change without notice. The price in effect at order time governs and is listed in your confirmation.
  • Taxes and Fees: Unless stated, prices exclude taxes, shipping, handling, customs, and import charges.
  • Account Updates: You agree to provide and promptly update complete and accurate purchase, payment, and account information.
  • Payment Authorization: By providing payment information, you represent that you are authorized to use it and that charges will be honored by your payment provider.

5. SHIPPING AND DELIVERY

  • Estimates: Delivery times are estimates and not guaranteed.
  • Risk of Loss: Once products are transferred to the carrier, title and risk of loss pass to you.
  • Delays: We are not liable for carrier delays, customs processing, or events beyond our control.

6. INTELLECTUAL PROPERTY

  • Ownership: All Services content—text, graphics, logos, images, and designs—are owned by Gleam or licensors and protected by intellectual property laws.
  • Permitted Use: You may use Services for personal, non‑commercial purposes only. Reproduction, distribution, modification, or creation of derivative works without our prior written consent is prohibited.
  • Trademarks: Gleam’s trademarks may not be used without permission. Shopify’s trademarks are owned by Shopify and used under license.

7. OPTIONAL TOOLS

  • Third‑Party Tools: We may provide access to third‑party tools “as is” and “as available,” without endorsement or liability.
  • Your Risk: Use of optional tools is at your own risk; you should review their terms before use.

8. THIRD‑PARTY LINKS

  • No Endorsement: Our Services may link to third‑party sites; we do not endorse or control their content.
  • Your Responsibility: Access third‑party sites at your own risk and review their policies.

9. RELATIONSHIP WITH SHOPIFY

  • Service Provider: Gleam is powered by Shopify, but all sales and purchases are between you and Gleam.
  • Release of Shopify: You release Shopify from claims related to your purchases.

10. PRIVACY POLICY & SMS CONSENT

  • Data Collection: Personal information collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy.
  • Data Processing: Data may be shared with Shopify and partners in other jurisdictions to provide Services.
  • SMS Marketing Consent
    • Collection & Future Use: By providing your phone number, you consent to our collecting it now. We will notify you before we begin any SMS marketing campaigns (expected after launch window).
    • Consent Scope: Until we notify you that SMS marketing is active, we will only use your number for account-related alerts and will not send promotional messages.
    • Opt‑In/Opt‑Out: You can opt in to marketing SMS by checking the consent box at checkout or account setup. At any time, text “STOP” to our short code (to be provided at launch) or email hi@mygleam.com to withdraw consent. After opting out, you will receive one confirmation message.
    • Carrier Fees: Message and data rates may apply per your carrier plan.

11. FEEDBACK

  • License: By submitting feedback, you grant us a perpetual, worldwide, royalty‑free license to use, modify, and distribute it.
  • Representations: You represent that you own or have rights to your feedback and that it complies with these Terms.

12. ERRORS, INACCURACIES, AND OMISSIONS

  • Corrections: We may correct errors, inaccuracies, or omissions and update information without notice, including after order submission.

13. PROHIBITED USES

  • Lawful Use: You may only use the Services for lawful purposes.
  • Prohibited Conduct: You may not infringe rights, transmit malicious code, spam, or abuse the Services. We may suspend or terminate access for violations.

14. TERMINATION

  • Termination by Us: We may terminate or suspend your access at any time without notice; you remain liable for amounts due.
  • Surviving Provisions: Sections on Intellectual Property, Feedback, Termination, Warranties, Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy, and any provisions that by nature survive termination will continue.

15. DISCLAIMER OF WARRANTIES

  • As‑Is: Services and products are provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law.

16. LIMITATION OF LIABILITY

  • No Liability: To the fullest extent permitted by law, Gleam, its affiliates, and Shopify will not be liable for indirect, incidental, special, consequential, or punitive damages.

17. INDEMNIFICATION

  • Your Obligations: You agree to indemnify and hold harmless Gleam, Shopify, and affiliates from claims arising out of your breach of these Terms or use of the Services.

18. SEVERABILITY

  • Invalid Provisions: If any provision is unlawful or unenforceable, it will be severed, and the remainder will remain in force.

19. WAIVER; ENTIRE AGREEMENT

  • Waiver: Failure to enforce any right does not waive it.
  • Entire Agreement: These Terms, together with referenced policies, constitute the entire agreement between you and Gleam.

20. ASSIGNMENT

  • Restrictions: You may not assign these Terms without our consent. We may assign without notice.

21. GOVERNING LAW

  • Jurisdiction: These Terms are governed by the laws of the jurisdiction where Gleam is headquartered, and you consent to venue there.

22. HEADINGS

  • Convenience: Headings are for convenience only and do not affect interpretation.

23. CHANGES TO TERMS

  • Updates: We may update these Terms at our discretion by posting changes online. It is your responsibility to review periodically. Continued use constitutes acceptance of changes.

24. CONTACT INFORMATION

Questions about these Terms should be sent via: